Refunds and Returns

At THC Gummies Online Shop, we want every customer to have a smooth and satisfactory shopping experience. This Refunds and Returns Policy explains when an order may qualify for a return, replacement, refund, or other resolution.

By placing an order through thcgummiesonlineshop.com, you acknowledge and agree to the terms outlined below, subject to any mandatory consumer rights that apply in your location.

1. Our Commitment to Customers

We aim to provide accurate product information, careful order processing, secure packaging, and reliable customer support.

If you experience a problem with your order, please contact our customer-service team as soon as possible. We will review the circumstances and explain the available options.

2. When Can I Request a Return or Refund?

A return, replacement, or refund may be considered in circumstances such as:

• You received the wrong product.
• Your order arrived damaged.
• Your order arrived with missing items.
• The product received does not match the product ordered.
• The package was damaged during transportation.
• An order was incorrectly fulfilled by our team.
• Another issue occurred that qualifies for a remedy under applicable consumer law.

Eligibility may depend on the circumstances of the order, the condition of the product, the time elapsed since delivery, and applicable legal requirements.

3. Damaged Orders

If your package arrives visibly damaged, please contact us promptly.

To help us investigate the issue, we may request:

• Your order number
• Your name
• Photographs of the outer packaging
• Photographs of the damaged product
• A description of the damage
• Any relevant delivery information

Please retain the original packaging until the matter has been resolved, as it may be required for an investigation or carrier claim.

4. Incorrect or Missing Items

If you receive an incorrect item or discover that something is missing from your order, contact our support team as soon as possible.

Please provide your order number and explain the issue. Where appropriate, we may arrange a replacement, refund, or another suitable resolution.

5. Change-of-Mind Returns

Because products may be subject to health, hygiene, safety, age, or other legal restrictions, change-of-mind returns may not be accepted for certain products.

Any return rights that are required by applicable consumer law remain unaffected.

Please contact customer support before sending anything back. Do not return a product without receiving return instructions from our team.

6. Opened or Used Products

For health, hygiene, safety, and product-integrity reasons, we may restrict returns involving products that have been opened, used, altered, or otherwise handled after delivery, except where applicable law provides otherwise.

If you believe a product is defective or does not comply with your legal consumer rights, contact us so that we can assess the issue.

7. Products That Cannot Be Returned

Subject to mandatory legal rights, we may not accept returns involving products that:

• Have been opened or used
• Have been damaged after delivery due to customer handling
• Are missing their original packaging where the packaging is necessary for resale or identification
• Have been altered or tampered with
• Are returned without prior authorization
• Are returned after an applicable return period has expired

These restrictions do not remove any non-excludable rights you may have under applicable consumer-protection legislation.

8. How to Request a Return

Before returning an item, please contact our customer-service team through the contact information provided on thcgummiesonlineshop.com.

Include:

1. Your full name
2. Order number
3. Date of purchase
4. Product involved
5. Reason for the return request
6. Photographs or other evidence where relevant

Our team will review your request and provide instructions if a return is appropriate.

9. Return Authorization

Please do not send products to an address obtained from an old order, shipping label, or third party.

If a return is approved, we will provide the appropriate return instructions.

Unauthorized returns may experience delays while we determine how the package should be handled.

10. Return Shipping Costs

Where a return is required because we sent the wrong product, an item arrived damaged, or another fulfillment error occurred on our part, we may cover reasonable return-related costs where appropriate.

For other types of returns, the customer may be responsible for return shipping costs where permitted by applicable law.

The specific arrangements will be explained when your return request is reviewed.

11. Refund Process

Once an approved refund has been authorized, we will generally initiate the refund through the applicable original payment method.

The time required for the funds to appear in your account may depend on:

• Your payment provider
• Your bank or financial institution
• The payment method used
• Transaction-processing times

We cannot guarantee the exact time required for a third-party payment provider or financial institution to complete a refund.

12. Partial Refunds

In some circumstances, only part of an order may qualify for a refund.

For example, a partial refund may be considered when:

• Only one item in a multi-item order was affected.
• Part of an order was missing.
• Only a specific product was damaged.
• Another situation warrants a partial remedy.

Any partial refund will be explained to the customer before processing where practical.

13. Replacement Orders

Where appropriate and available, we may offer a replacement instead of a refund.

Replacement availability may depend on product availability, the nature of the issue, shipping restrictions, and applicable law.

If a replacement cannot reasonably be provided, another appropriate remedy may be considered.

14. Order Cancellation

If you need to cancel an order, contact our customer-service team as quickly as possible.

We cannot guarantee cancellation after an order has entered processing, fulfillment, or dispatch.

If an order has already been shipped, cancellation may no longer be possible and the applicable return procedure may instead apply, subject to legal requirements.

15. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information during checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply to a replacement shipment where permitted by law.

If the package is returned to us, please contact customer support to discuss the available options.

16. Refused or Undeliverable Packages

If a customer refuses delivery or a package is returned because it could not be delivered, we will review the circumstances before determining whether a refund or reshipment is available.

Original shipping charges and other costs may not always be refundable where the delivery problem resulted from information or actions attributable to the customer, subject to applicable law.

17. Lost Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please contact us promptly.

We may ask you to check with household members, building management, neighbors, or the delivery provider where appropriate.

We may also investigate the shipment with the relevant carrier.

The outcome will depend on the circumstances and applicable consumer-protection requirements.

18. Refunds for Promotions and Discounts

If an order was purchased using a promotional code, discount, special offer, or bundle promotion, the refund amount may be calculated based on the actual amount paid for the affected product.

Promotional benefits may not be transferable to replacement orders unless we specifically agree otherwise.

19. Gift Orders

If an order was purchased as a gift, refunds will generally be processed according to the original transaction and payment method, subject to applicable law.

Additional information may be required to verify the order before a refund or replacement can be authorized.

20. Fraud Prevention

To protect customers and our business, we may review unusual refund or return requests.

We may request reasonable information to verify an order or investigate suspected fraud, unauthorized transactions, abuse of promotional offers, or repeated return activity.

Nothing in this section limits a customer’s rights under applicable consumer law.

21. Consumer Rights

This policy is intended to operate alongside applicable consumer-protection laws.

Nothing in this policy is intended to exclude, restrict, or replace a legal right or remedy that cannot lawfully be excluded or restricted.

Depending on your location, you may have statutory rights relating to products that are defective, incorrectly described, unsafe, or otherwise fail to meet applicable consumer guarantees.

22. Age-Restricted Products

Certain products offered through online stores may be subject to age restrictions or other legal requirements.

Where applicable, customers are responsible for meeting the minimum legal age and other requirements in their jurisdiction.

We may refuse or cancel an order where we reasonably believe that applicable legal requirements have not been satisfied.

23. Refund Abuse

We reserve the right, subject to applicable law, to investigate patterns of potentially abusive or fraudulent refund activity.

Examples may include repeated claims involving orders that tracking information indicates were delivered, intentionally damaged products, fraudulent payment disputes, or materially inaccurate information.

Legitimate customer complaints will continue to be reviewed individually.

24. Contacting Customer Support

If you have an issue with your order, please contact us through the contact information available on thcgummiesonlineshop.com.

When contacting us, please include your order number and a clear explanation of the issue. Providing photographs or other relevant information may help us resolve your request more efficiently.

25. Changes to This Policy

We may update this Refunds and Returns Policy from time to time to reflect changes in our business practices, products, payment methods, shipping arrangements, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

We encourage customers to review this policy before placing an order.

26. Final Notice

Our goal is to resolve legitimate order problems fairly, efficiently, and transparently.

If something goes wrong with your order, please contact our support team rather than sending an item back without authorization. We will review the circumstances and explain the available options based on the order, the product involved, and applicable law.

THC Gummies Online Shop appreciates your business and is committed to providing clear communication and responsible customer service.